Custom Software
Built by 10XPurpose-built software for the workflows off-the-shelf tools force you to bend around.
Designed, engineered and documented by the 10X team. You own the outcome; we own the build.
The problem
Off-the-shelf tools cover most of the job and break on the part that actually matters to you. A critical operation runs on a spreadsheet one resignation away from disaster, and the vendor’s roadmap will never quite reach the feature your business depends on.
Is this the right fit?
Being honest about fit saves both sides time. This tends to work when the situation looks like the left column — and not yet when it looks like the right.
You are probably ready if
- A core workflow is forced to bend around a tool that does not fit
- A fragile spreadsheet or manual process is load-bearing for the business
- You have hit the limits of configuring SaaS and need something shaped to you
- You want to own the software, not rent a permanent compromise
Probably not yet if
- An existing tool would fit with better configuration — building would be waste
- Requirements are still a moving target with no owner to decide them
- You want custom software for its own sake rather than to solve a costed problem
What 10X builds
Concrete system outputs. Not every project includes every item — scope is set to the problem, not a feature list.
How delivery works
The full 10X Operating Model →This capability draws most on these stages of the Operating Model. Each stage ends with evidence and a decision gate before the next begins.
- 01 · Review
Confirm custom is the right call — sometimes better configuration of an existing tool wins.
- 02 · Blueprint
Shape requirements around the real workflow, with roles, permissions and approval points.
- 03 · Pilot
Ship a working version early and iterate against real use before the full build.
- 04 · Build
Deliver to your repositories with documentation and a handover session.
What’s included
- Requirements shaped around the actual workflow
- Iterative build with working versions early
- Deployment to your infrastructure
- Maintainable, documented codebase
Problems this solves
- SaaS tools cover 70% of the job and break the other 30%
- Critical operations live in a fragile spreadsheet
- Vendors cannot ship the feature you actually need
Common questions
Do we own the code?
Yes. Everything built for you is delivered to your repositories with documentation. No lock-in, and no dependence on us to keep it running.
What stack do you build on?
Boring, proven, maintainable tools chosen for longevity — not whatever is trending. The stack is agreed with you before build.
How do we avoid a six-month project that ships nothing?
We ship a working version early and iterate against real use. The Pilot stage exists precisely so value is proven small before a full Build is committed.
What if our needs change after launch?
The codebase is documented and yours, so your team or another vendor can extend it. Maintainability without permanent dependence on us is an explicit design goal.
Custom software or another SaaS subscription?
If a SaaS tool genuinely fits, we will say so — building would be waste. Custom is right when the workflow is core, specific, and the tools force expensive compromises.
Related case
Internal ERP Dashboard
Improved operational visibility and shortened the daily coordination loop.
Confidentiality
Development access is scoped to the environments required for the build, with credentials handled through managed systems, never documents or chat.
What you own
Delivered to your repositories with documentation. No lock-in — your team or another vendor can maintain and extend it.
Often combined with
Internal Systems
Internal tools — portals, approval flows, registries, trackers — designed so your team actually uses them.
Dashboards
One screen that tells you the truth about the business — numbers pulled automatically, no vanity metrics.
API Integrations
Your systems, actually connected — marketplaces, accounting, logistics, CRM — with data flowing one way: correctly.
Where to next
Online enquiries are being configured, so there is no form to submit yet. In the meantime, these show exactly how custom software would be scoped, proven and delivered.