Workflow Automation
Built by 10XAutomations that move data and trigger actions between your tools — no more copy-paste as a job description.
Designed, engineered and documented by the 10X team. You own the outcome; we own the build.
The problem
The same information gets typed into three systems. Handoffs between people depend on someone remembering to send a message. A weekly report is assembled by hand from four exports. None of it is hard — it is just constant, and it scales by adding people rather than by getting better.
Is this the right fit?
Being honest about fit saves both sides time. This tends to work when the situation looks like the left column — and not yet when it looks like the right.
You are probably ready if
- A process moves data between tools by copy-paste, re-keying or manual export
- The steps are stable enough to write down
- Volume is growing faster than you want to add headcount
- You can name the exceptions that should still go to a person
Probably not yet if
- The process changes shape every week — it needs designing before automating
- The automation would paper over a broken process better fixed first
- No one can own the runbook once it is live
What 10X builds
Concrete system outputs. Not every project includes every item — scope is set to the problem, not a feature list.
How delivery works
The full 10X Operating Model →This capability draws most on these stages of the Operating Model. Each stage ends with evidence and a decision gate before the next begins.
- 01 · Review
Map the current manual flow and mark which steps to remove, automate or keep manual.
- 02 · Blueprint
Design the target workflow, its exceptions and where a human still signs off.
- 03 · Build
Build on proven tooling with error handling and a runbook for your team.
- 04 · Operate and Improve
Monitor failures and extend coverage as the process stabilises.
What’s included
- Process mapping of the current manual flow
- Automation build on proven platforms
- Error handling and alerting
- Runbook for your team
Problems this solves
- The same data is typed into three systems
- Handoffs between teams rely on someone remembering
- Reports are assembled manually every week
Common questions
Will this lock us into a specific platform?
No. Automations are built on proven tooling your team can operate, and the logic and runbooks are documented and handed over. You can maintain or move them without us.
What happens when an automation fails at 2am?
Failures alert a named owner and route the affected item to an exception queue rather than disappearing. Silent breakage is the thing we design against.
How is this different from an AI agent?
Automation follows fixed rules deterministically; an agent handles judgment inside guardrails. Many systems use both — automation for the plumbing, an agent for the decisions.
Do you rebuild our processes or automate what we have?
We map and simplify first. Automating a broken process just makes the mess faster — removing unnecessary steps usually comes before any build.
How much of our process can realistically be automated?
The honest answer comes out of the Review: some steps should be automated, some removed, and some kept manual because a person genuinely adds judgment there.
Related case
Procurement Automation
Automated routine confirmations and created an auditable trail for every purchase.
Confidentiality
Automations run on scoped, revocable access to only the systems the workflow touches — never broader access than the task requires.
What you own
Automation logic and runbooks are documented and delivered to you; the platforms used are ones your team can operate without a dedicated engineer.
Often combined with
AI Agents
AI agents that handle the routine judgment calls — triaging, drafting, checking, routing — inside guardrails you define.
API Integrations
Your systems, actually connected — marketplaces, accounting, logistics, CRM — with data flowing one way: correctly.
Internal Systems
Internal tools — portals, approval flows, registries, trackers — designed so your team actually uses them.
Where to next
Online enquiries are being configured, so there is no form to submit yet. In the meantime, these show exactly how workflow automation would be scoped, proven and delivered.